What can I do? All forum topics Previous Topic Next Topic. Steeden Beginner. Message 1 of 8. Openreach not fixing my fault?
Message 2 of 8. Re: Openreach not fixing my fault? Message 3 of 8. Hey iniltous, thanks for the reply! So just to clarify not sure if it was a bt engineer or openreach who fitted stuff to start : An Engineer visited my newly referbed flat, and installed a modem ONT and connected it to a CBT on the street.
At this point, my LOS light was flashing. Now this is the case 1 month later, with the PON light still flashing. These include cookies that allow the sharing of anonymous data with selected third-party partners. Skip to content. Start again. Enter your postcode to get faster fibre today. Select your address Select your address Can't find your address?
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Find out what it's like to work for us and about our world class training. We're proud to use the EE network for our mobile service. To check your mobile signal status, use the EE coverage and network checker. Ask the BT Community. Contact us. Scam calls. Layout Container. Check BT Service Status Enter your landline number below to find out the status of the service in your area. Openreach response is rubbish. I recently had my ADSL broadband cut off and it took my over 6 weeks to get it reconnected.
I had to get the problem raised to the highest level with my ISP and that was not easy. I also had get my MP involved before any action was taken. And this is not the first time it has happened. As far as I am concerned the level of service is far worse than it has ever been. Costumers are treated like mushrooms. Your experience with BT is not uncommon, many users have shared similar experiences on e.
The issues are a combination of problems with Openreach e. Ofcom is already setting much stricter targets for accomplishing repair and installs, but more is needed. A full structural separation of Openreach from BT is still an option. Replacing copper with fibre should be given priority, old copper network by its nature always tend to cause higher maintenance levels.
What is your proposal to improve BTs issues with slow installs and repairs? Other than your totally out-of-this-world notion of a nationwide government funded fibre network? I have never said a govt. Now tell us exactly how full separation will help. TheFacts: Please make up your mind first! Your suggested options are totally out of touch with reality! What is your suggestion for resolving BTs issues with repair and install issues?
Or are you just here to argue again? Openreach achieve and exceed those performance targets, which then begs the question are those targets set high enough? Obviously there will be situations weather being the largest one , beyond the control of any telecoms provider, that will lead to longer install or fault repair timescales.
AndyH: I agree with here. I have yet to see any constructive contributions coming from him. It is interesting to note that some ISPs already manage to offer a much better customer experience, like e.
Along with an improved investment in better networks you can then expect lesser repair or maintenance issues in the long term. Dave Your problem is with your ISP, bearing in mind that is the company you pay for your service. It decides to provide it, for example can opt to pay Openreach for a faster response time to fix faults etc. Some do, others save their money and moan loudly instead TalkTalk etc.
AAISP are a niche provider. They have an extremely well regarded support team, who have the knowledge and time to spend resolving end user issues.
This is the same case for the majority of ISPs.
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