For clients moving from one Social Development district to another, the sending district is responsible for relocation costs. A recommendation abusive situation for payment of relocation expenses for clients is a recommendation only - a decision regarding approval rests with the case manager. This benefit is available to all clients who meet the criteria as outlined in the Repatriation policy. They must be in a rental situation where the accommodations are rented in the name of the client, and where it is evident that the monthly rent cost is not beyond the means of the client.
Except in extreme situations, it is only paid once per client. It is paid directly to the Office of the Rentalsman by using the Security Deposit Form select the Other radio button as the Payment Method on the Benefit Detail window , or by voucher to co-op or low rental agencies not covered by the Housing division of the Department of Social Development. Clients should be advised to contact the Rentalsman to have their security deposit transferred when they move.
Landlords should contact the Rentalsman when tenants with security deposits move. An exception will be created this benefit is issued to a single-person or multi-person case without children, where in either instance the case is not certified disabled.
Transportation - Community. This special benefit may be available to women in transition and disaster victims to pay for transportation for reasons other than medical, training, or employment. This is paid at 22 cents upon receipt of invoice. This is paid upon receipt of invoice at 33 cents per km if outside city or town limits; and at the usual taxi rates if within the city or town limits. Clients are encouraged to use licensed daycare facilities whenever possible; sitter costs will only be considered when daycare is not feasible.
Sitter costs will normally be provided for children aged 13 or younger. When retaining employment, this benefit may be provided for a period of six months from the start of employment. This special benefit may be available to assist clients who have a developed case plan and wish to improve their appearance to eventually access employment opportunities.
This special benefit may be able to assist Work Services clients, who have a developed case plan, and wish to access employment opportunities, in a field of employment that requires a criminal record check to be completed as a pre-requisite to getting hired. Where the daycare provider rate is greater than the Social Development subsidy rate, subsidize the difference. Daycare assistance top-up may be considered for Work Services clients during their job search.
The top up would be the difference between the maximum rate provided by Social Development and the daily rate charged by the daycare. The enhancement amount would be paid to the client, not the daycare.
If the child is a member of a two parent unit, one parent must meet the employment criteria and the other parent must meet any one of the criteria as defined above. This amount is to be paid directly to client at the beginning of the months.
This benefit is available to clients of Work Services who found employment within the last six months, and are at risk of losing their job as a result of a financial crisis. The service or items requested are intended to meet critical emergency needs which, if not satisfied, would cause the client to lose their employment. If the client s have the means or alternative ways of obtaining the services or items requested.
This special benefit may be available to assist clients in Work Services who have developed a case plan and wish to attend a scheduled job interview in another region of the province, and to which the employer doesn't permit a telephone job interview. The most economical means of travel must be accessed. This special benefit may be available to assist Work Services clients who have a developed case plan and wish to access employment opportunities in a field of employment that requires a medical be completed as a pre-requisite to an interview.
A copy of the medical would be placed on file. Clothing refers for example to hard hat, work gloves, etc. Equipment requests must be made by the employer. Counseling sessions are available to clients in work services who have found employment and need help dealing with personal or family issues.
The counseling needed is deemed short-term and is meant to assist the clients in retaining employment. The maximum allowable sessions with a service provider is This special benefit may be provided to work services clients who have developed a case plan and find full time employment.
This benefit is intended to assist the client in covering costs related to going to work and to enable them to have a successful transition into the work force. All requests must be assessed individually. Obtaining: This special benefit may be available to Work Services clients, who have an Employability Assessment, a developed case plan and require transportation to Job Search. It may be provided as an ongoing benefit up to six months or until the client secures employment.
Retaining: This special benefit may be available to assist Work Services clients who have a developed case plan and have found employment. This benefit may only be provided as an ongoing benefit for one month from the start date of employment. Clients should not receive Transportation for Child Care and Transportation for seeking employment for the same distance travelled.
Transportation for seeking employment would begin from the Child Care facility. Taxi: Although the rate is 33 cents per km, the rate will appear as 38 cents when completing the Add a Benefit section.
This takes the HST into account. The HST included check box should be selected when creating this benefit. This benefit may only be provided as an ongoing benefit up to six months or until the client secures employment. Clients should not receive Child Care Transportation and transportation for seeking employment for the same distance travelled. Transportation for seeking employment would begin from the Child Care Facility.
This special benefit may be available to assist clients who have a developed case plan and wish to access employment opportunities that require membership and in a particular union or professional association, in which they already possess the skills, experience and qualifications. Social Development. Toggle navigation Social Development. Policy Manual. Item Detail. Invoice from supplier.
Invoice if applicable. Assistance For The Disabled This special benefit may be available according to the criteria in the ARC policy to those who are certified Blind, Deaf or Disabled, and who are already in receipt of this benefit. No new applicants are entitled to this benefit.
Assistance with Rental Costs From. Appeal Board Decisions This benefit should be used to pay clients who have successfully appealed a screen out. Calculation for the amount of the cheque is as follows: Number of days to be paid divided by Number of days in the month - this total is multiplied by The total of: the Basic Assistance Household Rate minus - income - any prior assistance for the same period - any deductions.
Manual Fixed Amount Assistance payments made where the user wants a fixed amount of assistance to be paid, rather than NB Case calculating it. After the user selects the start and end dates to indicate the number of days of assistance to be paid, NB Case will calculate the amount of the cheque as follows: Number of days to be paid divided by Number of days in the month - this total is multiplied by The total of: the Basic Unit Rate minus Income - any prior assistance for the same period - any deductions Should be used only in cases where assistance is to be provided for a partial month.
Determine that a critical emergency exists Confirm that the client is in a priority group Provide client direction and options of 3rd party service providers Assess the extent of the need and determine the specific amount of benefit. Rent, Mortgage or Accommodations This special benefit is only available to applicants and clients who are in a priority group who also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances.
The applicant or client must provide confirmation of eviction, foreclosure of mortgage. Determine that a critical emergency exists Confirm that the client is in a priority group Provide client direction and options of 3rd party service providers Assess the extent of the need and determine the specific amount of benefit Refer to Undeclared Emergency Policy. Birth Certificate This special benefit may be available to clients in receipt of assistance and Daycare Only clients to pay for a birth certificate to establish or confirm paternity when pursuing support.
Blood Test This special benefit may be available to clients in receipt of assistance and Daycare Only clients in order to establish paternity. Required Documents: Court Document regarding blood tests. Transportation - Private This special benefit may be available to clients to pay for travel at 22 cents per km.
Required Documents: Proof of appearance in court, or attendance at hospital for blood tests Invoice. Bulk Fuel This special benefit wood or oil may be available to all clients who meet the eligibility requirements for the regular fuel supplement, and is usually purchased prior to the regular fuel supplement period.
Required Documents: Confirmation of rent or mortgage amount and that heat is not included. Confirmation with Social Development Housing that no heating allowance was included in the calculation of a loan.
Estimate for cost of wood or oil. Clients who are not entitled are those who: are receiving the Income Supplement benefit clients who are eligible for both the Fuel Supplement and the Income Supplement must decide which benefit they prefer, as both cannot be issued for the same month. These should be checked individually as there are a few clients who do not receive a heating allowance and might be entitled to the fuel supplement. Emergency Fuel This special benefit; meant to cover all types of heating, may be provided to any client or applicant in an emergency situation who experiences hardship situations with respect to winter heating costs.
Live in their own home including rental accommodations, that is do not live in the parental home, or in a room and board situation where heat is included.
Do not already receive a heating allowance via a subsidized mortgage or loan. Can demonstrate that they are in an emergency situation. Have not received an Emergency Benefit in the last calendar year. Funerals This benefit may be available to clients and applicants as per the criteria in the Funerals policy.
Appliance And Furniture Repair This special benefit may be available to clients in priority groups only. Required Documents: One estimate that validates it worth repairing the appliance or furniture. If the client appears to know the problem but requires a repair person to correct it, an estimate is not necessary if this is impossible or costly. Bed This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances.
Crib This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances. Kitchen Table and Chairs This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances. If theclient appears to know the problem but requires a repairman to correct it, an estimate is not necessary if this is impossible or costly.
Refrigerator - New This special benefit is only available to clients who are in a priority group that also demonstrates they are in an emergency situation unavoidable and unforeseen circumstances. If client appears to know the problem but requires a repairperson to correct it, an estimate is not necessary if this is impossible or costly. Refrigerator - Used This special benefit is only available to clients who are in a priority group that also demonstrates they are in an emergency situation unavoidable and unforeseen circumstances.
If the client appears to know the problem but requires a repairperson to correct it, an estimate is not necessary if this is impossible or costly.
Smoke Detectors This special benefit is only available to clients who are in a priority group who live in their own home that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances.
Required Document: Receipt of purchase. Stove - New This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances. Stove - Used This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances.
Washer - New This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances. Washer - Used This special benefit is only available to clients who are in a priority group that also demonstrate they are in an emergency situation unavoidable and unforeseen circumstances.
Child Care This special benefit may be available to all clients who require child care for one child aged 13 years or younger for medical reasons. Required Documents: Written confirmation from physician re: length of stay in the hospital and expected period the client is unable to care for the child.
Invoice from sitter detailing hours worked. Diabetic Strategy Table The Diabetic Strategy is effective December 1, or upon renewal thereafter for applicants and clients. Required Documents: Proof of eligibility i. Request for Blood Glucose Test Supplies form for up to a year in duration from their doctor, nurse practitioner or certified diabetic educator One estimate for cost from the pharmacy.
Dressings - Cancer Patients This special benefit may be available for cancer patients requiring special dressings. Required Documents: Confirmation from physician Estimate for the monthly cost. Incontinence Supplies This special benefit may be available to all clients who need incontinence protection and who are not confined to a wheelchair or bed. Required Documents: Confirmation from physician stating diagnosis Estimate of monthly cost of supplies. Infant Formulas This special benefit may be available to infants over the age of four months who need infant formula for medical reasons.
HIV positive. Required Documents: Clients must have a physician complete the Request for Special Diet form that must clearly indicate which of the above conditions the client suffers from. Benefits can be established for up to one year. Renewals will require a prescription not another form from the doctor requesting the benefit continue indicating the clients medical condition has not changed. Estimate of monthly cost from pharmacy.
Required Documents: Written confirmation from the physician, stating diagnosis, transportation required, length of time needed For accompaniment - a letter from thephysician stating client cannot travel alone for medical reasons Verbal confirmation from the supplier of accommodations including estimate of cost, followed up by invoice for payment Proof that the appointment was kept.
Community Medical This special benefit may be available to clients who require transportation for medical reasons and who use a Community Transportation Agency. May be paid: in emergency situations if frequent medical attention is required, creating financial hardship documented by physician medical service is not available within 25 km. If service is available within 25 km, only to be paid outside area if: client is referred outside region with documentation from physician as to why client cannot obtain service in region or client has had surgery outside region and is returning for checkup.
Public Transportation This special benefit may be available to clients who require transportation for medical reasons and who use public transportation. May be paid: in emergency situations. If service is available within 25 km, only to be paid outside area if: - client is referred outside region with documentation from the physician as to why client cannot obtain service in region or - client has had surgery outside region and is returning for checkup.
Required Documents: Medical report completed by physician, stating diagnosis, transportation required, number of trips, and length of time needed If going outside the area for services available within area, documentation as to why client cannot obtain service in region Proof that the appointment was kept Confirmation of cost - i. Taxi This special benefit may be available to clients who require transportation for medical reasons and who use taxi. If service is available within 25 km, only to be paid outside area if: the client is referred outside region with documentation from the physician indicating why the client cannot obtain service in region.
Required Documents: For ongoing - Medical Report, completed by the physician, stating diagnosis, transportation required, number of trips, and length of time needed. If going outside the area for services available within area, documentation as to why the client cannot obtain service in region. Proof that the appointment was kept. Private Vehicle This special benefit may be available to clients who require transportation for medical reasons and who travel by private vehicle, whether their own or another's.
May be paid: in an emergency situation. If service is available within 25 km, only to be paid outside area if: the client is referred outside region with documentation from physician indicating why the client cannot obtain service in region or the client has had surgery outside region and is returning for checkup. Payment is limited to 25 cents per km for all vehicles. Required Documents: For ongoing benefits - a report from physician stating diagnosis, transportation required, number of trips, and length of time needed.
If going outside the area for services available within area, documentation as to why client cannot obtain service in region. Community Transportation This special benefit may be available to clients who require daily transportation to a pharmacy or clinic in order to receive a prescribed medication within a treatment program e.
Treatment Program Transportation guidelines include: Daily transportation benefits will be offered to clients for a maximum total of 18 months. If monthly bus passes are being issued for the daily transportation, no extra coverage is to be issued. The most economical means of available transportation must be used. This benefit may only be provided if the dispensing pharmacy or clinic is greater than 2.
Daily transportation benefits will be calculated based on the distance to the dispensing pharmacy that is closest to the client's place of residence. Transportation private vehicle This special benefit may be available to clients who require daily transportation to a pharmacy or clinic in order to receive a prescribed medication within a treatment program i. Treatment Program Transportation Guidelines include: Daily transportation benefits will be offered to clients for a maximum total of 18 months.
Guidelines to these payments: Payment is limited to 20 cents per km for all vehicles. Required documents: Proof of daily attendance from the pharmacy or clinic every month.
Transportation public transportation This special benefit may be available to clients who require daily transportation to a pharmacy or clinic in order to receive a prescribed medication within a treatment program i. Treatment Program Transportation Guidelines include: Daily transportation benefits will be offered to clients for a maximum of 18 months. Guidelines to these payments: Bus: cover cost of fare. The board of directors by Barbara A.
The total quality approach to staff development and training by Larry J. Volunteer development: individual and organizational considerations by Janet L. Managing today's volunteers in the training process by Pamela G. Designing effective personnel policies by Diane M. Performance evaluation by Mark D. Employment-related benefits by Diane M. Compensation management by Mark D. Fund-raising overview by James M. Direct Mail fund-raising by Constance Clark.
Membership development by Constance Clark. Annual giving programs by Nan D. Planned giving, by Lynda S. Moerschbaecher and Erik D. Capital fund appeals by Charles E. Special appeals by Sara H. The corporate support marketplace by Lester A. Grant proposal writing by Lynn Lee. Fund-raising assessment by James M. Greenfield and John Dreves. Donor software management by Howard J. Marketing by Eugene M. Developing a customer focus by Michael E.
Knight and Denise Gallardo. Fund-raising consultants by Henry Goldstein. Consulting for total quality improvement: beyond the expert role to empowerment by Kenneth L. Accounting by Richard F. Budgeting by Ruthie G. A good place to start is by looking at policy and procedure manuals of other companies with similar sized businesses.
You also can look online for templates you can download, such as Microsoft Office Policy Manual. Although these forms and templates can give you a good head start, they are not customized for your particular business, or even your particular industry. Some companies, such as those in the banking industry, for example, are steeped in regulations and policies and, therefore, need a large amount of policies and procedures.
Other businesses, especially small businesses, may only have a handful of policies. Chances are good that your business is somewhere in the middle. To customize your manual, the best place to start is with your company philosophy. Do you have one? Do your customers and employees know what it is? Top executives will often say something like, "That is not the way we do things around here. The truth is that they may not. Many companies operate under general beliefs, involving honesty and integrity.
Those values are good ones, but when it comes down to making decisions for your company, those words are not enough. So what is a business philosophy? It is a term for the basic beliefs by which a company runs. It is the often unwritten guidelines that employees are expected to follow.
Company philosophies are often established over time and often over the course of trial and error. Relying on "understood" policies can lead to confusion and misunderstandings. Are your employees guessing at what your company philosophy is? If so, creating a policy and procedure manual can be the opportunity to make those unwritten guidelines written for all to see.
Although business philosophies vary from company to company, Marvin Bower in his book, The Will to Manage, offers the following concepts as typical components of a successful company:. If you haven't done so already, it is time to develop a strong statement that clearly summarizes your company's main beliefs and goals. An effective mission statement answers these four questions:. Your company's mission statement should not be a copy of any other statement.
Forget overdone words and phrases that everyone else uses — such as "visionary," "world-class," "cutting edge" and "outstanding" --and boil it down to what makes your company, well, your company. A mission statement should reflect the unique character and objectives of your organization in just a sentence or two. Take time to think about what your firms stands for. What philosophy do you want your employees to keep in mind?
After developing your mission statement, the next step is to include a company overview, including your key officers and staff members and a brief history of your company. You may have already drafted this information for your company website's About Us page. What do you want them to know about you and the founding of your company? By sharing your story, you can go a long way in building company loyalty.
Zappos feels its company history and philosophy are so important that it offers a four-week course on it for new employees. Many of them decide to stay. Just as you did with your mission statement, use facts, not superlatives in writing your company story. Let your background, your service, and your products speak for themselves. Now it's time to brainstorm a list of what headings or sections your manual should include.
To help you get started, here are a few suggestions:. Organization chart. This chart shows who reports to whom in the company. Hiring Practices. This section includes information on how you select new staff and may also include termination guidelines for the firing of employees. Job descriptions. This section of the manual will outline the role of employees and how their positions fit into the overall organization.
The description should include duties, decision-making authority, and supervisory responsibilities. Personnel policies. Depending on your organization, this section gives details on hours, salary, vacation time, sick leave, benefits, and retirement. Conduct and Behavior.
This section addresses issues of honesty theft , of appearance, and of job performance. It also details what constitutes misconduct and how misconduct is handled. These policies may regard substance abuse, smoking, sexual harassment, and workplace violence. Health and Safety. Depending on the appropriate national and state regulations for your area, this section relates clear guidelines for safe behavior on the job, including the safe use of equipment and supplies.
Emergency Procedures. This section gives your staff direction on what to do in the event of a natural or man-made emergency. Internet and e-mails.
An important aspect of a modern effective policy and procedure manual includes the use of the Internet. According to a survey by Robert Half Management Resources, 32 percent of the more than 2, chief financial officers interviewed said non-business-related Internet use is the biggest time-waster at their workplace.
Employees chatting with each other came in second at 27 percent. Your policy and procedure manual can include details on what Internet use is and is not appropriate at the office. It also can include forms and templates on proper e-mail etiquette.
Stationery and forms. By including other templates and forms in your manual, you can be assured that your employee's correspondence conveys the professional look and consistency that you desire for your company. We will delve more fully into formatting in a later chapter.
You will see that there are many more areas your manual can cover. As technology continues to remap the business landscape, be aware that you may have to make frequent updates to keep your manual up to date.
Now it's time to do some research. Are you revising an old outdated manual, or are you starting from scratch? Either way, you will need a solid understanding of how your business functions before you can develop a policy and procedure manual. Here are a few key steps:. Make sure that a valid need exists for each new policy.
0コメント